Webinar FAQ

General questions

I can't make the webinar at the scheduled time. Can I view it at a later time?

Yes, we always record live webinars for on-demand access soon after the live broadcast. Use the same link that you used for the live webinar.

What time zone is "Central time"?

Our live webinars are streamed from Madison, Wisconsin, USA, which is Central Standard Time (GMT - 6).

Time zone converter

Can I get a copy of the slides being used in the webinar?

Yes- we provide slides for our webinars whenever possible. For live webinars produced through Mediasite, a link to the PDF of the slides is located under the "i" icon on the webinar interface. For on-demand webinars, a link to the PDF of the presentation slides is included in the confirmation email you received when you registered.

What if I'm late joining the webinar?

You can join the live webinar at any time, but because it is a live webinar we cannot "rewind" back to what you have missed. All of our live webinars are made available on-demand soon after the live broadcast so that the webinars can be viewed from start to finish.

Technical questions

Do you offer closed captioning?

Closed captioning is offered for some of our on-demand webinars.

What are the system requirements for attending a webinar?

We typically stream our live webinars with Sonic Foundry's Mediasite software and we also make these live webinars available as on-demand recordings. Please visit Sonic Foundry's technical requirements page for the most current information.

We have also adapted some of our webinar recordings for YouTube.

How can I test my system and sound?

PLEASE NOTE: live video streaming may be blocked by your IT department. Please check with your IT professional before a live broadcast to see if you can receive our live feed. Have them unblock video feed from Seventhwave.

We recommend using a Microsoft browser if Chrome or Firefox give you any trouble.

To ensure access to our on-demand webinars, you can run a test to make sure the your Internet connection and streaming player work: sample a webinar

Streaming audio and video generally can take 15 to 30 seconds to prepare to run if you are using a cable modem or DSL connection. Audio may sometimes begin slightly before the video.

This is a good time to make sure that your speakers are connected and turned on. Adjust the volume on your computer and within the media player interface.

What do I do when there is no sound?

Check to see that your speakers are:

  • Connected to the correct port on the back of your computer.
  • Plugged into a power outlet.
  • Turned on and turned up to an audible level.

Adjust your system volume settings:

  • Click Start > Settings > Control Panel.
  • Select Multimedia (Sounds and Audio Devices)
  • Select the audio icon from the audio tab and turn up the volume. Verify that the Mute boxes are not checked. (If the playback audio area is inaccessible it is likely that your system is not configured for sound.)

Turn up the volume on the media player:

  • Open your media player from your Start menu.
  • Look for the speaker icon and adjust the volume using the slide bar adjacent to the icon.

Can I view webinars in full-screen format?

Yes. Within the Mediasite player there are multiple viewing options: full screen, picture in picture, side by side, full frame and the option to swap media elements. Mouse over the icons in the top right corner of the player to determine which is which.

Can I view webinars on my tablet or mobile device?

Live webinars are not viewable on tablets or mobile devices, but recordings dated June 2013 or later are viewable on your device. Eventually we will be migrating older content to this new format.

Webinars on the go

About Mediasite

We use Sonic Foundry's Mediasite technology to stream and record our live webinars. We use a combination of audio/video, so we recommend a strong Internet connection to minimize buffering.

Check that your headphones are plugged in or that your speakers are connected and turned on and adjust the volume as needed.

Some offices may have firewalls blocking our live webinar feed. Please check with your IT department to ensure you can view webinars from Seventhwave.